They said LRC is not listed at Binance, but this is not true. I looked it up at Binance before transferring and they gave me an address to send it to.
Here's the transaction ID showing that it transferred to the address they gave me:
Here's the screenshot I took before making the transfer:
And here's their reply to my email:
Thank you for your inquiry.
As per checking, the token ERC-20 (LRC) you have deposited is not listed in Binance.
It's likely we will be able to recover your funds, however, there may be a significant delay. Many people have made similar mistakes, thus, our queue is quite large. On top of this, our technical team must handle each case individually.
Due to the time and effort involved in manual retrieval, we require a processing fee of 0.01 BTC. Kindly be noted that if Binance ever decides to list the coin in the future, your funds would be available at the time of listing. However, the listing time is never guaranteed.
If you would like your funds returned as quickly as possible, please ensure that you have 0.01 BTC in your Binance account and send us the correct address you would like us to retrieve to(not your Binance address). And please note that 0.01 BTC is the costs and expend of helping you retrieve your funds quickly, you may have a consideration about this.
Let us know your updating. Once we receive your information and confirmation, we will escalate and return your funds as soon as possible.
Thank you for your cooperation.